Obecné obchodní podmínky
These terms and conditions are valid and effective from 1.1.2021.
1. Introductory provisions
1.1. These general terms and conditions (hereinafter referred to as "PPE") are binding on the parties to all contracts concluded through or in direct connection with the website https://www.realne-simulatory.cz/. The term contract means all expressions of will leading to the conclusion of a legal relationship, ie in particular a written or electronic order and order confirmation, telephone order, etc. (hereinafter: "contract").
1.2. The provider is a business corporation: Simulation of Reality, s.r.o., IČ: 02776359, Simulation of Reality, s.r.o., IČ: 02776359, realne-simulatory.cz, s.r.o., IČ: 17731739, place of business: Na Radosti 399, 155 21 Prague 5 - Zličín, Czech Republic (hereinafter: "provider")
1.3. The provider is not a VAT payer.
1.4. It is possible to deviate from these PPE only by express written agreement between the contracting parties.
1.5. PPE remains effective for both parties even after the expiry of the contract in matters relating to the contract in question (eg damages, choice of law, dispute resolution, etc.)
1.6. The Provider reserves the right to change these PPE, even without prior notice. Changes in PPE are effective against the applicant on the day of their announcement, even against the applicant who ordered the service before the entry into force of the new or changed PPE. However, this change must not shorten or otherwise seriously devalue the ordered and paid service.
2.1. The usual method of concluding a contract is an electronic order, via the website http://www.realne-simulatory.cz (hereinafter referred to as the "website"), via a designated electronic form. The service order is valid on the day the amount in question is credited to the provider's account.
2.2. The condition for the validity of the electronic order is the true and complete completion of all data and requisites prescribed by the form (form fields).
2.3. If the data provided by the applicant in the electronic form are obviously incorrect or contain illogicalities, the provider reserves the right to suspend such an order, verify the accuracy of the data by appropriate means and, if necessary, not accept the order.
2.4. The provider will confirm the proper order by e-mail.
2.5. After confirming the order and paying the total price, according to Part 4 of these PPE, the person interested in the services can book a contractual simulation date online at www.realne-simulatory.cz/rezervace. It is possible to cancel or move the date (with the exception of the service with the offer of "last minute" dates) a maximum of twice and through the reservation system, no later than 72 hours before the booked date. If the term is canceled later, the originally booked term expires and the Applicant is entitled to a 50% discount on a new order for the same service paid within one week of the originally booked term.
2.6. The gift voucher is valid for 6 to 12 months from the date of the order. The voucher can be extended for another 6 months for CZK 500 via the reservation system. The gift voucher can be exchanged for another simulator in the reservation system in the same or higher price category and any difference must be paid. However, if the existing voucher was purchased with a special discount, the surcharge is calculated by the difference between the special and the final price of the new voucher.
3. Provision of services
3.1. The Provider undertakes to provide the interested party with a service in the form of a stay in the Boeing 737 NG flight simulator, Airbus A320, full motion Cessna 182RG, F16 Fighting Falcon, VR Racing Special / Flight motion, F1 simulator or U-BOAT submarine, including interactive control of this simulator (hereinafter: "simulation")
3.2. The Provider will also provide professional accompaniment to the interested party during the simulation, which will instruct the interested party in a suitable manner about the behavior in the simulator and about the simulation control, or about other essential requirements of the provided service.
3.3. The simulation time that the applicant has ordered and paid properly begins to run by sitting in the simulator cabin, fully prepared for the applicant's interactions. In case of technical problems, the time is extended by the time of their solution. If the solution time exceeds more than 15 minutes, the Applicant is entitled to use the new term for the remaining time.
3.4. The Provider offers FREE bonus services included in the price of the main experience, such as acquaintance with the simulator, tour of other simulators or flight to the Flight Simulator 2020 test, for the duration of the main experience for spectators accompanied by a total of 30 minutes. Failure to provide these bonus services due to the exclusion of these bonus services or the limited capacity of the bonus services does not entitle the Applicant to claim the experience and refund the amount paid.
4. Prices and payment terms
4.1. All prices listed on the website may include additional surcharges according to the type of service, but they are always listed in the surcharges of the given service. An exception is the maximum audience accompaniment at the price of 190 CZK / 1 person or the alternation of the spectator accompaniment under the control of the simulator at the price of 490 CZK / 1 person.
4.2. If the interested party does not find in the price list on the website the appropriate type of service he is requesting, it is possible to individually negotiate the price and conditions